AT-TRAK JV home NASA SEWP VI Contract Holder

NASA SEWP VI — Multi-Award GWAC, Category A & C

NASA's Solutions for Enterprise-Wide Procurement (SEWP VI) is a multi-award Government-Wide Acquisition Contract (GWAC) available to all federal agencies and their approved contractors. It provides a pre-competed, on-ramped source for IT products, product-based services and supporting solutions at low surcharge and short order lead times. AT-Trak holds a SEWP VI contract in Categories A and C.

Fair Opportunity

Every SEWP VI contract holder in a category must be given a fair opportunity to be considered for each order placed under that category. In practice this means agencies issue their Request for Quote to all contract holders in the relevant group rather than selecting a vendor directly. Exceptions are limited and must be documented by the ordering agency in accordance with FAR 16.505.

FAR 16.505(b)(1)(i) — FAIR OPPORTUNITY

“The contracting officer must provide each awardee a fair opportunity to be considered for each order exceeding the micro-purchase threshold issued under multiple delivery-order contracts or multiple task-order contracts, except—

(A) As provided for in paragraph (b)(2) of this section; or

(B) Orders issued under 19.504(c)(1)(ii).”

How RFQs work

Requirements are submitted through the SEWP quote request system, which distributes them to contract holders in the selected category. Quotes are returned to the requesting office through the same system, priced against the contract's ceiling rates and surcharge.

  1. 01

    Prepare the requirement

    Statement of work, quantities, delivery location and required delivery date.

  2. 02

    Submit the RFQ through SEWP

    Select Category A or C and distribute to contract holders in that group.

  3. 03

    Receive and evaluate quotes

    AT-Trak returns a priced quote with lead times and applicable surcharge.

  4. 04

    Place the order

    Award is made against the SEWP VI contract number; our program office confirms receipt.

Post-delivery policy

Installation, warranty and support terms are quoted with the order and administered by the AT-Trak program office for the life of the item.

Installation
Quoted per order and performed by the delivering partner's field team. Site readiness requirements are confirmed in writing before scheduling.
Basic warranty
The manufacturer's standard warranty passes through to the ordering agency. AT-Trak administers claims for the full warranty term.
Extended warranty
Extended coverage and on-site response terms are available as priced CLINs at the time of quote.
Technical support
Tier 1 support is provided by AT-Trak during business hours, escalating to the manufacturer under our reseller agreements.
Software support
Subscription, license true-up and version support follow the publisher's terms. Renewal notices issue 90 days before expiration.
Returns & replacements
Dead-on-arrival and damaged-in-transit items are replaced under RMA, with disposition instructions issued within two business days.

POST-DELIVERY SUPPORT STAFF

Isabella Self — Sales Fulfillment Manager

(520) 231-0222

Monitored inbox for all post-delivery issues: support@at-trak.com

If an order goes wrong

Late shipments, wrong or damaged items, invoice discrepancies and unresponsive support all follow the same escalation path. Each step has a named owner and a response commitment.

STEP 1

Quote desk — order status, shipping, invoices

Reference the delivery order number. Acknowledged same business day, resolved or escalated within two.

quotes@at-trak.com orders@at-trak.com support@at-trak.com Quotes (520) 231-0221 Order status (520) 231-0222
STEP 2

Program Manager — unresolved after two business days

The PM owns the order end to end across both parent companies and reports status directly to the contracting officer on request.

Robert Kessler — Program Manager contracts@at-trak.com (520) 231-0269
STEP 3

SEWP PMO — contract-level concerns

Anything touching the vehicle itself, or a dispute the program office has not settled, goes to the NASA SEWP help desk.

help@sewp.nasa.gov (301) 286-1478 sewp.nasa.gov ↗

DOWNLOAD — PDF

AT-Trak SEWP VI Ordering Guide

A single reference for contracting officers and program staff. Contents:

  • Contract overview and Category A & C scope
  • Fair opportunity and the SEWP Quote Request Tool
  • How to request a quote
  • How orders are processed
  • Delivery, warranty and post-delivery support
  • Escalation, billing and contact directory
Download the Ordering Guide (PDF)